Really like this old story:
Never underestimate your Customers’ Complaints, no matter how funny it might be!
This is a real story that happened between the customer of General Motors and its Customer-Care Executive.
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Trinh Hieu Trung
Vietnamese Web Consultant
Archive for ‘Business Analysis’ category
What is business analysis?
4 June, 2009 | Hieu Trung | No Comment
There is no industry standard definition of the term “business analysis” and it can mean different things to different organisations. To some, a business analyst is a person who documents and analyses software requirements, to others the analyst is one who helps the business define and document their business strategy. It could be said that business analysis spans a range of activities that starts with the former and ends with the latter.
How to Write Use Cases – A Tutorial
2 June, 2009 | Hieu Trung | 1 Comment
What is a Use Case?
A use case is a description of how a system’s behavior in response to a request from a stakeholder known as an actor. The actor could be a person or an external system that interacts with the system being described.
The web analyst’s skill set
11 February, 2009 | Hieu Trung | No Comment
We all by now understand the importance of web analytics in the management of web properties. It not only helps us understand user interaction, but also provides valuable information to make website improvements. However this is all in theory. The hard part is becoming skilled enough to put web analytics into practice.
What is the difference between Business Requirements Specification (BRS) & Functional Requirements Specification (FRS)?
7 November, 2008 | Hieu Trung | 2 Comments
One good question with several great answers from BA Forum of LinkedIn. Yeah, LinkedIn guys are always professional, enthusiastic and straight to the point.
Question:
What is the difference between Business Requirements Specification (BRS) & Functional Requirements Specification (FRS)?
* What is your prospective about the difference between BRS & FRS?
* How does FRS differ from Solution Design and what goes in each of the document?
* Who develops BRS, FRS and Solution design? i.e BA, Developer etc!Your help will be appreciated.
Cheers,
Anish Lakhani
Business Analyst at UniSuper Private Limited
Business Requirements Document: a High-level Review
4 November, 2008 | Hieu Trung | 6 Comments
Many businesses have a process in place to assist with project management and implementation. One opportunity for improvement involves making reasonable estimates of how big a project is and how much it is going to cost. There are many different names for tools used with this process: business needs specification, requirements specification or, simply, business requirements. Business requirements are the critical activities of an enterprise that must be performed to meet the organizational objective(s) while remaining solution independent.
Becoming a BA
13 October, 2008 | Hieu Trung | 1 Comment
What is a Business Analyst?
A Business Analyst (BA) is an organizer, listener, investigator, facilitator, communicator, collaborator, innovator, and much more!
A business analyst works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. The business analyst understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.
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